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Online services demonstrations

To show you the features of online services we have developed online demos and videos. The demonstrations show some of our online services options, and is a helpful way to demonstrate the services available.

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Online demos

These interactive demos take you step by step through some online services. There are four options that you can try.

You do not need to register for online services to use the demos. These demonstrations do not access your account or personal information.


Demonstration Description Download
How to register This demonstration shows you how to register for online services.
Check payment details This demonstration shows you how to check your payment details from Centrelink and the Family Assistance Office.
Update your family income estimate This demonstration shows you how to update your family income estimate online.
Report employment income/activity test This demonstration shows you how to report your employment income/activity test online.


Install Adobe Flash Player

You may need to install Adobe Flash Player on your computer to view these demos. To get the latest version of Adobe Flash Player, go to the Adobe website. Depending on your connection speed, the online services demos may take a few minutes to load.

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Online videos

To assist you to use online services, we have also developed video clips that take you step by step through some online services. There are five options that you can view.

You do not need to register for online services to view the videos.


Demonstration Description Download
Register for online services This video shows you how to register for online services.
Update your address, accommodation and contact details This video shows you how to update your address, accommodation and contact details online.
Phone self service This video shows you how to use phone self service.


Install Windows Media Player or Apple QuickTime Player

If you are using a PC you may need to install Windows Media Player on your computer to view these videos. To get the latest version of Windows Media Player, go to the Microsoft website.

If you are using an Apple Mac you may need to install Apple QuickTime Player on your computer to view these videos. To get the latest version of Apple QuickTime Player, go to the Apple website.

Depending on your connection speed, the online services videos may take a few minutes to load.


For more information about online services, including passwords and secret questions and answers, go to Online services frequently asked questions.

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